Use the report-a-problem control inside the marketplace and include the job ID. It creates a persisted service case and the appropriate work or money hold; it does not imply an instant refund.

Never send card numbers, passwords, or private access codes in a support message. Payment status is verified through SnowRush and its payment provider.

Account deletion remains available even when a support case is open. Active service and financial obligations may delay final erasure, but they never prevent submitting the request.